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Alberta couple call out Square payment system after losing out on $3,300 in sales

CA, 01 Dec 2022
An Alberta couple is calling out the popular payment system Square after it says it lost out on thousands of dollars in sales.

Cochrane seniors Allen and Judy Kalas told Global News they believe dozens of payments were processed incorrectly by Square Canada, a service that helps small businesses process credit card payments.

The end result was a $3,300 loss to them, they said. Square, known for its white, cube-shaped card readers, turning them into electronic sales terminals, maintains it was a user error, and it will not refund any money.

“It’s a lot of money and we’re retirees,” Allen Kalas, artist and owner of True North Stained Glass Design and Fused North Stained Glass, said.

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